Please ensure that the Shipping Address details provided are correct. Lucid is not responsible for any incorrect shipping addresses, refused shipments or unclaimed parcels that are returned to Lucid. Any Shipment returned will incur a re-sending fee of $10.00 plus the initial shipping fee annotated on the original invoice.
All items shipped are insured by Lucid during the time that the order is in transit until it is delivered to the nominated shipping address. In using Lucid you accept that an order is considered delivered when Australia Post Parcel or Express Post and Want it Now Updates the Tracking Number for the shipment to “Delivered”.
We apologize for any inconvenience a faulty garment may cause and will refund at our discretion for faulty items deemed by our QC department to be irreplaceable or irreparable. Please note that garments that are damaged as a result of wear and tear or carelessness are not considered to be faulty and will not be replaced.
Returns & Exchange requests must be made in writing within 7 days of receiving your item. Once we have confirmed your exchange the item must be sent back within 42 hours. The item must be unworn or washed & with its original tags in place to be accepted. Learn more by clicking the Returns & Exchange Tab under each product.
Lucid is a fashion label that identifies the independence within all women to change as they please, be as they desire & live as they dream. Lucid suggests the independent control over one’s magical & fantastical dream world.
A personified mentality within a rapidly changing mythical environment. Lucid’s approach accepts the female figure in all its various forms producing a collection that allows a harmonizing fashion line of fun femininity, elegant class, androgynous chic & working-woman sophistication.